Door-to-Door Courier for a flat rate of R89 anywhere in South Africa. 

We are partnered with South Africa's top courier companies and your delivery will be reliable and safe.

You'll be notified by email when your order is dispatched, in transit, and out for delivery to you on the day.

If your item is in stock, we will ship it within 1-2 days of placing your order and payment receipt.

Otherwise, it normally takes between 2 and 10 working days as each item is handmade to order. We will, however, let you know when you can expect it and check with you in case you need it urgently.

If you need your order in a hurry, then please do contact us to check if we have stock or if we can help. 

Mim is renowned for going out of her way to assist, so contact her on 0829025591 or mim@mirelle.co.za

 

Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mim@mirelle.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mim@mirelle.co.za and send your item to: Mirelle Enterprises (Pty) Ltd, 7 Cleevewood Park, 3 Camp Road, Gillitts, KwaZulu-Natal, 3610, South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Mirelle Group (Pty) Ltd,7 Cleevewood Park, 3 Camp Road, Gillitts, KwaZulu-Natal, 3610, South Africa

You'll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.